Sens. Kennedy and Kelly Introduce Stuck On Hold Act to End Long Wait Times for Veterans
The Stuck On Hold Act is currently in the early stages of the legislative process. It was recently introduced in the Senate and sent to the Committee on Veterans Affairs for review. There are no upcoming votes scheduled at this time.
Veterans issues usually get support from both parties, but the bill will need to compete with other priorities for a final vote.
This bill’s path across every version that has carried it.
Reintroduced
Reintroduced from H.R. 6656 (118th), which died when its Congress ended.
H.R. 6656 (118th) →Scores run from -100 (strongly harmful) to +100 (strongly beneficial) for each group, combining impact, certainty, scope, and duration ratings of 1-5. How impact scoring works
VA customer service staff would work with a new automated callback system, which could change how calls are routed and managed. The guidance to reduce wait times may also lead to staffing or workflow changes at VA call centers. While the technology could make operations smoother, it also adds new performance expectations.
Committee on Veterans' Affairs. Hearings held.
Read twice and referred to the Committee on Veterans' Affairs.
Sent to a congressional committee for expert review. The committee decides whether this bill moves forward.
Introduced in Senate
The bill was officially filed and given a number. It now enters the legislative queue.
U.S. Rep. Ken Calvert (R-CA) on Nov. 10 once again filed bicameral legislation that would improve customer service at the U.S. Department of Veterans Affairs (VA). The Stuck on Hold Act, H.R. 5992, would require the VA to implement a callback system for wait times exceeding 10 minutes.
The Stuck on Hold Act (H.R. 6656) would direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line. Any veteran who has been going through the VA's telephone system knows that this is an important one to get passed.
The congressman on Dec. 7 sponsored the Stuck on Hold Act, H.R. 6656, with original cosponsor U.S. Rep. Henry Cuellar (D-TX) to direct the VA Secretary and the SSA commissioner to implement automated systems with callback functionality for each customer service telephone line.
No votes recorded for this bill yet.
Document Type
Congressional Bill
Official Title
Stuck On Hold Act
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