Congress·In Committee·S. 264

Improving Veterans’ Experience Act of 2025

Veterans Affairs: New Customer Service Office

Jan 28, 2025·View on Congress.gov·Read full text

This bill is one vehicle in a longer effort. See the full story across every version.View effort →

Next up: A senate committeeNo action in 17 months

This bill was recently introduced in the Senate and is currently being reviewed by the Committee on Veterans' Affairs. It is in the early stages of the lawmaking process and has no upcoming votes scheduled at this time. The bill is considered active as it waits for the committee to decide on its next steps.

Legislative Progress

Senate

House

President

Law

Likely to pass

This bill has support from both parties and focuses on improving government efficiency for veterans, which is usually a popular goal in Congress.

How we got here

This bill’s path across every version that has carried it.

Reintroduced
Reintroduced from S. 3256 (118th), which died when its Congress ended.
S. 3256 (118th) →

Key Points

This bill creates a new office within the Department of Veterans Affairs focused entirely on the veteran's experience. It aims to make sure veterans are happy with the services they receive and helps the agency understand why some people are not using the benefits they earned.
A new Chief Veterans Experience Officer would lead the office and report directly to the head of the agency. This leader would check the agency's websites and apps to make sure they are easy to use and provide accurate information to the public.
The office will collect feedback from veterans and their families to see what is working and what is not. This data will be used to help leaders make better decisions about how to run programs and fix common problems like long wait times or confusing forms.
Every year, the agency would have to send a report to Congress explaining why some veterans are not using certain benefits. They will look at specific barriers like a lack of information, technology issues, or complicated rules that get in the way.
The bill does not allow the agency to hire more total employees. Instead, it uses existing staff and money to run the office. This new office is scheduled to close in September 2028 unless Congress decides to keep it open longer.

Impact Analysis

Govbase has not yet run an impact analysis on this legislation.

Milestones

2 milestones2 actions

Jan 28, 2025Senate

Read twice and referred to the Committee on Veterans' Affairs.

Sent to a congressional committee for expert review. The committee decides whether this bill moves forward.

Jan 28, 2025

Introduced in Senate

The bill was officially filed and given a number. It now enters the legislative queue.

No votes or news coverage recorded for this bill yet.

Source Information

Document Type

Congressional Bill

Official Title

Improving Veterans’ Experience Act of 2025

Bill NumberS 264

Congress119th Congress

ChamberSenate

Latest ActionRead twice and referred to the Committee on Veterans' Affairs.

Data Sources

Congress.gov

Official legislative information

Read Full Bill Text

Sponsor

Cosponsors

(1)

R: 1

Analysis generated by AI. Always verify with official sources.