Congress·In Committee·H.R. 5992

Stuck On Hold Act

Veterans Affairs: New Callback System for Phone Lines

Nov 17, 2025·View on Congress.gov·Read full text

This bill is one vehicle in a longer effort. See the full story across every version.View effort →

Next up: A house committeeNo action in 8 months

The Stuck On Hold Act is currently in the early stages of the legislative process. It has been sent to a subcommittee within the House Committee on Veterans Affairs for review. The bill is actively moving through the committee system, but no further votes or hearings have been scheduled at this time.

Legislative Progress

House

Senate

President

Law

Unlikely to pass

While helping veterans is a popular goal, most bills introduced in Congress do not become law. This bill currently lacks support from the opposing party.

How we got here

This bill’s path across every version that has carried it.

Reintroduced
Reintroduced from H.R. 6656 (118th), which died when its Congress ended.
H.R. 6656 (118th) →

Key Points

This bill requires the Department of Veterans Affairs to update its phone systems so veterans do not have to wait on hold for long periods.
If a caller is expected to wait more than 10 minutes, the system must tell them how long the wait is and offer to call them back later.
The goal is to make sure the average wait time for any veteran calling for help is 10 minutes or less.
This rule would apply to almost all VA customer service lines, but it would not change how emergency lines or the veterans crisis hotline work.
The VA would have one year to set up these new systems once the bill becomes law.

Impact Analysis

Govbase has not yet run an impact analysis on this legislation.

Milestones

3 milestones3 actions

Nov 17, 2025House

Referred to the Subcommittee on Economic Opportunity.

Sent to a congressional committee for expert review. The committee decides whether this bill moves forward.

Nov 10, 2025House

Referred to the House Committee on Veterans' Affairs.

Nov 10, 2025

Introduced in House

The bill was officially filed and given a number. It now enters the legislative queue.

No votes or news coverage recorded for this bill yet.

Source Information

Document Type

Congressional Bill

Official Title

Stuck On Hold Act

Bill NumberHR 5992

Congress119th Congress

ChamberHouse of Representatives

Latest ActionReferred to the Subcommittee on Economic Opportunity.

Data Sources

Congress.gov

Official legislative information

Read Full Bill Text

Sponsor

Cosponsors

(8)

D: 3R: 5

Analysis generated by AI. Always verify with official sources.