Stuck On Hold Act
Veterans Affairs: New Callback System for Phone Lines
The Stuck On Hold Act is currently in the early stages of the legislative process. It has been sent to a subcommittee within the House Committee on Veterans Affairs for review. The bill is actively moving through the committee system, but no further votes or hearings have been scheduled at this time.
Legislative Progress
While helping veterans is a popular goal, most bills introduced in Congress do not become law. This bill currently lacks support from the opposing party.
Key Points
- This bill requires the Department of Veterans Affairs to update its phone systems so veterans do not have to wait on hold for long periods.
- If a caller is expected to wait more than 10 minutes, the system must tell them how long the wait is and offer to call them back later.
- The goal is to make sure the average wait time for any veteran calling for help is 10 minutes or less.
- This rule would apply to almost all VA customer service lines, but it would not change how emergency lines or the veterans crisis hotline work.
- The VA would have one year to set up these new systems once the bill becomes law.
Impact Analysis
Govbase has not yet run an impact analysis on this legislation.
Milestones
Referred to the Subcommittee on Economic Opportunity.
Sent to a congressional committee for expert review. The committee decides whether this bill moves forward.
Referred to the House Committee on Veterans' Affairs.
Introduced in House
The bill was officially filed and given a number. It now enters the legislative queue.
Votes
No votes have been recorded for this legislation yet.
News
No related news coverage found for this legislation yet.
Source Information
Document Type
Congressional Bill
Official Title
Stuck On Hold Act
Data Sources
Sponsor
Cosponsors
(8)Analysis generated by AI. Always verify with official sources.