Taxpayer Experience Improvement Act

Key Points

• The bill requires the IRS to build a real-time public dashboard showing phone wait times, the number of callers in line, whether callback is available, and monthly reports on call outcomes like disconnections and resolution rates.
• Taxpayers would get detailed, up-to-date online tracking for their tax returns and refunds — including estimated refund dates, the reason for any processing suspension, and what information the IRS needs from them to move forward.
• The IRS would be required to expand online accounts so people can view up to six years of tax documents, notices, and letters, and respond to IRS correspondence digitally instead of by mail.
• By 2028, the bill pushes the IRS to offer a callback option for any phone call not answered within five minutes, though this provision is only a non-binding "sense of Congress" rather than a legal requirement.
• Tax professionals, preparers, and authorized agents would gain the ability to access multiple client accounts through a single secure portal, with the IRS required to set up a program to investigate unauthorized disclosures of taxpayer information.
• The bill also requires the IRS to open a public API so outside developers can build tools displaying IRS wait time data, and to use technology to detect and screen out automated (robocall) calls clogging phone lines.

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