Reps. Schweikert and Beyer Introduce Bipartisan Bill to Create Real-Time IRS Wait Time Dashboard
Taxpayer Experience Improvement Act
Legislative Progress
Key Points
- The bill requires the IRS to build a real-time public dashboard showing phone wait times, the number of callers in line, whether callback is available, and monthly reports on call outcomes like disconnections and resolution rates.
From policy text
“The Secretary shall require the Internal Revenue Service to provide in real time on its public website, to the extent practical, the following”
View in full text - Taxpayers would get detailed, up-to-date online tracking for their tax returns and refunds — including estimated refund dates, the reason for any processing suspension, and what information the IRS needs from them to move forward.
From policy text
“the Secretary shall provide individualized, specific, and up-to-date information to taxpayers regarding their tax returns and amended returns”
View in full text - The IRS would be required to expand online accounts so people can view up to six years of tax documents, notices, and letters, and respond to IRS correspondence digitally instead of by mail.
From policy text
“the Secretary shall make available a website or mobile application which allows any taxpayer (including any taxpayer residing outside of the United States) the ability to”
View in full text - By 2028, the bill pushes the IRS to offer a callback option for any phone call not answered within five minutes, though this provision is only a non-binding "sense of Congress" rather than a legal requirement.
From policy text
“It is the sense of Congress that-- (1) taxpayers contacting the Internal Revenue Service should have the option to receive a callback”
View in full text - Tax professionals, preparers, and authorized agents would gain the ability to access multiple client accounts through a single secure portal, with the IRS required to set up a program to investigate unauthorized disclosures of taxpayer information.
From policy text
“the website or mobile application shall allow a representative, tax return preparer, or qualified reporting agent to be able to access information for multiple taxpayers who have provided permission under such subsection without any requirement to individually and separately access the account of each such taxpayer”
View in full text - The bill also requires the IRS to open a public API so outside developers can build tools displaying IRS wait time data, and to use technology to detect and screen out automated (robocall) calls clogging phone lines.
From policy text
“An application programming interface which allows any person to access the information described in subsection (a)(1) using automation and to create an application or tool embedded on a website to display such information”
View in full text
Impact Analysis
Personal Impact
Milestones
Referred to the House Committee on Ways and Means.
Introduced in House
What Happens Next
Projected impacts based on AI analysis
Real-time IRS phone wait time dashboard and processing delay information go live on the IRS website
Taxpayers can check how long they'll wait on hold before calling and see how far behind the IRS is on processing specific types of documents
Expanded online accounts and mobile app launch, letting taxpayers view 6 years of documents and respond to IRS notices digitally
Instead of mailing paper responses to IRS letters, people can upload documents online and authorize their tax professional to manage everything through one portal
Source Information
Document Type
Congressional Bill
Official Title
Taxpayer Experience Improvement Act
Sponsor
Cosponsors
(1)Data Sources
Analysis generated by AI. Always verify with official sources.