Congress·In Committee·H.R. 7704

VA Call Centers: New Security Steps for Veterans

To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.

Also known as: VA Call Center Multi-Factor Authentication Act

24 days ago·View on Congress.gov

Legislative Progress

House

Senate

President

Law

Key Points

Moore introduced a bill that would require Department of Veterans Affairs (VA) call centers to use multi-factor authentication. This means when a veteran calls to make big changes to their account, they will have to prove their identity using more than one method, such as a code sent to their phone.
The extra security would be required for "high-impact" actions. These are situations where a scammer could cause serious harm, like stealing benefit payments, changing bank account information, or accessing private health records.
By adding these extra steps, the bill aims to stop identity thieves from impersonating veterans over the phone. This helps ensure that government money and sensitive data only go to the people who actually earned them and prevents fraudsters from diverting funds.

Milestones

2 milestones2 actions

Feb 25, 2026House

Referred to the House Committee on Veterans' Affairs.

Feb 25, 2026

Introduced in House

Source Information

Document Type

Congressional Bill

Official Title

Bill NumberHR 7704

Congress119th Congress

ChamberHouse of Representatives

Latest ActionReferred to the House Committee on Veterans' Affairs.

Sponsor

Cosponsors

(2)

R: 2

Data Sources

Congress.gov

Official legislative information

Analysis generated by AI. Always verify with official sources.